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Cancel/Refund Policy

We love to have you stay at our apartment in Lucky Plaza, but understand that your travel plans might change due to unforeseen circumstances.

Our Cancellation Policy

1) NO amendment OR cancellation is allowed for Promotions, HOT Deals, & Early Bird .
2) Any request for amendment or cancellation kindly email to [email protected]
3) For more information on images or Check-in Procedures kindly visit https://www.luckyplaza.sg
4) Our Standard check-in time is 1500hrs and check out time is before 1100hrs.

Lucky Plaza Room/Apartment Reservation

Full Refund 7 days prior to arrival.
SALE & PROMOTIONS: 50% Refund up until 2 weeks prior to arrival.
Strictly NON-REFUNDABLE, on and after the date you check-in.

House Rules

Do take note that due to the high volume of bookings that we have, we reserve the right to seek your approval to move the guests to another similar apartment at another/same location if there are any un-foreseen changes to the availability of the booked apartment before your check-in date. If agreed, we will refund the difference in rental value of the two apartments in cash after you check-in. If you do not agree, we will cancel the booking and refund the booking amount in full to you. We will do our best to make sure that such situations will not take place.

Security Deposit

With the high numbers of lost keys, property items, bad habits on smoking in your apartment/ rooms. Lucky Plaza has implemented an immediate effect on security deposit as follows:
– 1x Room SGD $50
– 2 & 3 Bedroom apartment SGD $200
– 4 & 5 Bedroom apartment SGD $200